AtlantaWholecell offers a remarkably simple and clear warranty policy on our parts, pre-owned devices, and all other products. Here is a brief overview of our warranty policy for different product types that we offer:
Replacement Parts:
All of the replacement parts that we sell come with a limited warranty. This warranty gives our clients the peace of mind that when they are buying our parts, they can rest assured that if there are any issues that occur with the part in the future, they can return the part back to us and it will be covered under warranty. Provided that there is no internal or physical damage to the part. Also Neither the part was already installed we suggest you test the screen before installation. This warranty does not cover any Accidental Damage (damage caused by drops, impacts, improper installation techniques), Misuse (using the product for something other than its intended purpose), and Wear and Tear (natural degradation of materials over time).
Batteries
All of the batteries that we sell come with a one-year warranty. This warranty covers any defects or issues that may occur with the battery within one year of purchase as long as there is no physical damage to the battery.
Tools and Supplies
All of the tools and supplies that we carry come with a 30-day warranty (unless otherwise specified). If there are any manufacturing defects or issues with the tools that are identified within 30 days of purchase, the product can be returned back to us and it will be covered under warranty. The only exception in this case is physical damage to the product or excessive wear and tear that may have caused the defect.
Pre-Owned Devices
All of our pre-owned devices come with a 60-day warranty covering functional issues within 60 days of purchase. This warranty does not cover devices with physical or internal damage, including cracks, bends, or signs of misuse. Devices must be returned free of any personal data, passcodes, and iCloud or Google locks, or they will be rejected. We do, however, guarantee the IMEI and support for any carrier-related issues for the lifetime of the device.
Return Credit
If any of the above mentioned product types are returned to us and covered under warranty, we will issue a credit to your account based on the current selling price or the purchase price of the product, whichever is lower. Only parts purchased directly from your Atlantawholecell Account are eligible for RMA. Items purchased elsewhere are not eligible for return.
Restocking Fee
Unlike many suppliers in the industry, we do not charge restocking fees on returns. Our goal is to make the process as simple and hassle free as possible while giving our clients the peace of mind they deserve when working with us.
